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07/09/2016 Proof of purchase

The seller is, in certain cases, obliged to issue a receipt. Ask for it.

08/12/2015 Well-prepared for the journey

ECC Belgium explains how to go well-prepared on a trip of journey.

07/09/2016 Travel documents

Well-prepared on your trip. All you need to know about necessary travel documents.

02/12/2015 Timeshare

Are you planning to buy a timeshare? Find out more about this kind of user agreement.

08/07/2021 Cancelling a timeshare

You signed a timeshare or similar agreement? You are entitled to a cooling off period!

08/09/2016 Timeshare scams: examples

Timeshare scams? ECC Belgium shows how to recognize and avoid scams.

10/11/2015 Calling and surfing

Whether you call on a mobile phone in another European country or from your home country to another EU country, the rates are regulated at European level. Find out what that means.

07/09/2016 Cancelling an off-premises purchase

Do you have a right of withdrawal when buying on your doorstep or on the street? Find out.

07/09/2016 Cancelling a subscription

Were you to impulsive contracting a subscription on the street or at your doorstep? You have a right to cancel.

03/11/2015 Luggage problems on the train

Train luggage lost, damaged or too late? Find out in which cases you get compensation.