Proof of purchase

You should always ask for a receipt (proof of purchase) when buying something as an individual in a shop/store. You will need this document to claim your rights in the event of problems. For example, to invoke your legal 2-year guarantee. 

Nevertheless, your options to ask for a receipt depend on the specific situation:

• The product or service bought in the store is delivered immediately.
• You pay a deposit on the product or service in the store and it will be delivered at a later date.
• You visit a store to ask for a quote. 

Immediate delivery in the store

Are you buying a product that is immediately available off the shelf or asking for a service to be carried out on site? The seller has no legal obligation to provide you with a receipt. Except in specific cases:

• sale, maintenance or repair of a car or motorbike, when the invoice amount exceeds 125 euros including VAT, 
• hire purchase,
• contracting agreement in the construction sector,
• purchase of goods intended for the construction of a new building,
• removal or storage services,
• ...

Does the seller not readily provide you with a receipt? Ask for one before leaving the store.

Proof of purchase in the event of delivery at a later date

Did you order a product or service in store to be delivered at a later date? Did you have to pay a deposit? The seller must provide you with a receipt indicating:

• the name, company registration number and address of the company,
• the date and order number,
• a description of the product or service,
• the unit price, number of items and total amount,
• the deposit paid,
• the balance to be paid,
• the delivery date or duration,
• a signature.

Proof of purchase with request for quotation

Would you like something to be repaired in the store or would you like a repair to be carried out elsewhere? In such cases, it may be difficult to determine the cost in advance. It will require a closer inspection by the seller.

When a price has been determined, the seller must prepare a written quotation containing the following information:

• the name, company registration number and address of the company,
• a detailed description of the work to be carried out,
• the cost established or calculated on the basis of specific criteria linked to the nature of the operations,
• the date and validity term of the quotation,

• an estimate of the duration of the operations.

The seller is entitled to charge for preparing a quotation, but must inform you explicitly of the charge beforehand.