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27/04/2017 Accommodation
Looking for somewhere nice to stay the night? ECC explains who is responsible in the event of a problem, whether you can cancel a booking and gives a few tips.
08/07/2021 15/03 is World Consumer Rights Day
At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.
08/07/2021 (14/03/2017) The impact of counterfeiting on online consumer rights in Europe
At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.
24/01/2017 What is an off-premise purchase?
Have you bought something from a doorstep seller, a stall at the weekly market in your holiday resort, a stall in your ski resort or at an exhibition or trade fair? Remember: the concept of an ‘off-premise sale’ does not necessarily apply to all the above situations.
20/01/2017 Unsolicited telephone sales
Following a telephone call, you received an invoice for an unsolicited product. This smells like a telephone sale that is completed under duress. ECC Belgium explains your rights.
27/12/2016 Cooling-off period of 14 days
You can withdraw from your purchase by phone in many cases. Find out when and when not.
27/12/2016 Cooling-off period of 14 days
You can withdraw from your online purchase in many cases. Find out when and when not.
08/07/2021 Cancelling a subscription
Do you want to cancel an subscription concluded on the Internet? Find out your options!
08/07/2021 Cancelling a subscription
Do you want to cancel a subscription concluded by phone? Find out your options!
08/07/2021 ODR platform: designed for all your online consumer disputes
If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.
