Travelling by train

Delays, or lost luggage? This can also happen if you travel by train. International railways are therefore subject to the European Regulation 1371/2007. This provides answers to the following questions, among others:

What information should the railway company communicate to you before or during your train trip?
To what assistance and compensation are you entitled in the case of delay or cancellation?
What are the rights of a rail passenger with a disability or reduced mobility?
To what compensation are you entitled in the event that your luggage becomes damaged, delayed or lost?
Can you take your bike or car on the train?

Certain European countries, including Belgium, apply the same regulations for their national transport.

Do you have a question or complaint?

Find out if ECC Belgium can help.

Do you have a question or complaint about your consumer rights (in particular, about a purchase as a private person with a professional seller or service provider)?

Do you have a question as a trader or a question about an administrative problem? Check out your options including the possibility of submitting your question to an independent body for alternative dispute resolution (ADR).

Do you have a question or problem in a cross-border context? Is your question in relation to a trader or service provider based in another European Member State? Or, do you have a question about European legislation ?

ECC Belgium is only competent for consumer issues in Europe. For consumer issues in Belgium, you can turn to a consumer organization such as Test-Achats (FR or NL) or a body for alternative dispute resolution.

Do you know your rights? Click ‘no’ if you wish to receive legal advice.

I would like to appeal to ECC Belgium for free legal advice.

Click ‘yes’ to submit your complaint to ECC Belgium. Are you rather interested in information about legal proceedings? Or is your opponent involved in bankruptcy proceedings? Click ‘no’.

You have exhausted all options to resolve the dispute yourself. Sometimes, an amicable solution through mediation is just not feasible. In that case, you could consider initiating legal proceedings. Did the trader go bankrupt or into liquidation? Click here.

Notify the trader as soon as possible about your problem. Clarify your complaint and expectations. You may find it useful to use our template letters. If the trader does not respond to you or the response is not what you were looking for?

Get help from ECC Belgium

MENU

Travelling by train

Related information

Brochures