European Small Claims Procedure

Let’s assume that you are in conflict with a trader in another EU country and you want to take your case to the court. Will you have to travel to that country accompanied by a lawyer? No. Exercise your rights at home via the European Small Claims Procedure. This is a simple and cheap procedure based on standard forms that are used to communicate with the court. Find out below how it works.

European Small Claims Procedure: what is it?

The European Small Claims Procedure exists since 2009 in all European member states, except Denmark, on the basis of European Directive 861/2007 and since July 2017 in a revised version on the basis of European Directive 2015/2421. As a consumer, you can also resort to this procedure for the following disputes:

  1. civil or trade dispute – You did not receive your online order, your flight was cancelled, etc.
  2. cross-border element – You or the other party are based in a different EU member state than that of the competent court.
  3. up to a maximum value of 5,000 euros (excluding interest).

EU procedure for minor disputes: how much will it cost?

How much will you have to pay for the European Small Claims Procedure? This varies from country to country. In Belgium, consumers would submit the case to the Justice of the Peace for claims up to 5000 euros: this costs 50 euro.

As of 1 February 2019, this court fee must only be paid at the end of the legal proceedings and this by the losing party.

Also take into account potential costs associated with an enforcement procedure with corresponding translation costs. Usually, you will have to pay up front for this. If you win the procedure, the bailiff will claim costs you incurred from a creditworthy other party. But remember, if you lose, you will be responsible for your own and the other party’s costs.

European Small Claims Procedure: 7 steps

The European Small Claims Procedure is a completely written procedure. Sometimes the court finds it useful to set up a hearing that requires the presence of the opposing parties. In this case, ask if this hearing can take place via videoconferencing, teleconferencing or any other method of remote communication. You must also be informed on time of the hearing date.

The European Small Claims Procedure is based on seven steps using 4 different forms. The forms can easily be downloaded from the European e-Justice portal.

Step 1: you complete your claims form

Your claims document, form A, consists of nine sections. Ensure that you complete all the details.

Do you have other relevant documentation such as your contract, order confirmation, proof of payment or e-mail? Definitely include this with your claims form and send everything to the competent court.

Step 2: the judge accepts or rejects your application

Provided that form A is completed correctly, the judge will activate your case. If the form is incomplete or incorrect, the judge will notify you of what needs to be rectified, using form B.

Step 3: the other party receives a copy of form A

If your dossier is complete, the judge will send a copy of form A and other supporting documentation to the other party within a fortnight.

Step 4: the other party must respond within 30 days

With an European Small Claims Procedure, the other party has thirty days in which to respond using part II of form C. The judge will send you a copy of his response within a fortnight.

Step 5: the judge decides

The judge has thirty days in which:

  • to make a decision
  • or ask for additional information in writing from you or the other party.

The court’s verdict is binding for both you and the other party. Is the verdict to your advantage? That does not necessarily mean that you will receive compensation. You will only have a chance of receiving your money, provided that the trader is creditworthy.

Step 6: the winning party asks for form D

Have you won the case? Ask the judge to forward form D free of charge and to execute the verdict. If the verdict is to your disadvantage, the ball is in the other party’s court.

Step 7: request the implementation of the verdict

The judge will inform you and the other party of his decision. Ask the other party in writing to comply with the verdict. Add a copy of form D and a copy of the verdict, and forward everything by registered post.

Does the trader not execute the verdict resulting from the European Small Claims Procedure voluntarily? In that case, initiate an enforcement procedure with the relevant authorities in the other party’s country. Send the following documentation to the competent authorities:

  • form D, translated by a certified translator into an official language of the country in which the verdict has to be executed,
  • the verdict of the court.

Remember: it is the judge who rules in your favour or against you. The ECC can provide you with information, but unfortunately it cannot guarantee the success of, nor provide support with, the procedure.