WOW Air declares bankruptcy
The Icelandic airline WOW Air has been declared bankrupt. All flights run by this airline have been cancelled. Are you affected by this? Find out what you are entitled to.
Did you book your flight directly with WOW Air or via a travel agent?
Did you make your booking using a credit card? Ask your card provider to issue a 'charge back'. Stress that WOW Air cannot provide the service you paid for and that the company is advising its customers on its own website to submit a refund request.
Did you use a different payment method, e.g. a debit card, or is your credit card provider refusing to refund the ticket price? If so, submit a claim to the administrator before 3 August 2019 by completing and sending this form by post to:
Sveinn Andri Sveinsson
Unfortunately, the chances of recovering your money in the event of a bankruptcy are very small.
Did you book another flight with a different airline in replacement of the cancelled WOW Air flight? Unfortunately, this will not qualify for compensation. Some airlines are offering flights at a reduced tariff, including Icelandair, Wizz Air, easyJet, British Airways, XL Airways, Virgin Atlantic. For more information, visit the website of the Icelandic Transport Authority.
Flight booked with another airline but operated by WOW Air?
If so, contact the airline you made the booking with and ask if they offer a refund of the ticket price or an alternative flight.
Flight booked with WOW Air as part of a package deal?
Contact your tour operator. They are obliged to offer alternative transport, even if you are already stranded at your travel destination. You do not have to pay anything extra.
Travel insurance doesn’t usually cover airline bankruptcy, which means that you will not receive compensation for the cost of the ticket or any other damages (e.g. hotel bookings, an alternative flight), but do check with your insurance company to be on the safe side.