Cookie Policy

By using this website you consent to the use of cookies in accordance with our cookie policy.

You are here:

Home
Press
Press releases

Press releases

Unfortunately, only some of our press releases are available in English. Feel free to consult more press releases in Dutch and French.

(20/06/2019) Geo-blocking

Consumers can buy from any European web store, but often they are not aware that these web stores are not obliged to deliver anywhere in Europe.

(07/05/2018) 25 years of Europe for Consumers

The European market is celebrating its 25th anniversary this year. For Europe Day on May 9th, the ECC-Net reviews some of the most important changes of the quarter century in the field of consumption.

(14/03/2017) The impact of counterfeiting on online consumer rights in Europe

At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.

Do you have a question or complaint?

Find out if ECC Belgium can help.

Do you have a question or complaint about your consumer rights (in particular, about a purchase as a private person with a professional seller or service provider)?

Do you have a question as a trader or a question about an administrative problem? Check out your options including the possibility of submitting your question to an independent body for alternative dispute resolution (ADR).

Do you have a question or problem in a cross-border context? Is your question in relation to a trader or service provider based in another European Member State? Or, do you have a question about European legislation ?

ECC Belgium is only competent for consumer issues in Europe. For consumer issues in Belgium, you can turn to a consumer organization such as Test-Achats (FR or NL) or a body for alternative dispute resolution.

Do you know your rights? Click ‘no’ if you wish to receive legal advice.

I would like to appeal to ECC Belgium for free legal advice.

Click ‘yes’ to submit your complaint to ECC Belgium. Are you rather interested in information about legal proceedings? Or is your opponent involved in bankruptcy proceedings? Click ‘no’.

You have exhausted all options to resolve the dispute yourself. Sometimes, an amicable solution through mediation is just not feasible. In that case, you could consider initiating legal proceedings. Did the trader go bankrupt or into liquidation? Click here.

Notify the trader as soon as possible about your problem. Clarify your complaint and expectations. You may find it useful to use our template letters. If the trader does not respond to you or the response is not what you were looking for?

Get help from ECC Belgium

Cookie Policy

MENU

Press releases