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26/03/2020 FAQ
These questions from other consumers may help you find an answer to your own questions.
20/03/2020 Guarantee versus right of withdrawal
Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?
12/02/2020 Coronavirus and your consumer rights in Europe
COVID-19 has destabilized our daily lives. Do you have questions about your consumer rights in Europe during these challenging times? We guide you to the answers.
28/01/2020 Contact point Geo-Blocking and Services Directive
If you would like to purchase something from a seller in another member state and you are refused for reasons that seem to be suspicious, please let us know. We will investigate the refusal and check it against current legislation in order to give you legal advice.
23/01/2020 Annual report 2019
ECC Belgium has been working on behalf of consumers since 2001 and our progress and success is entirely due to the strength of our network. Let’s take a look at the statistics for 2019.
24/09/2019 Thomas Cook and Neckermann Belgium collapse
The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.
03/07/2019 ECC-Net publications
Stronger together! The ECCs combine their knowledge and experience in publishing together reports and policy papers on key consumer issues. ECC-Net invites politicians and policy makers to work actively on a Europe that protects consumers. You can find them here.
18/06/2019 (20/06/2019) Geo-blocking
Consumers can buy from any European web store, but often they are not aware that these web stores are not obliged to deliver anywhere in Europe.
18/06/2019 Solved!
The Italian competition authority AGCM finds Italian telecoms operators guilty because they refused payments from an account with a non-Italian IBAN.
25/04/2019 Belgian LEZ: offenders are subject to severe fines
Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!
