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07/09/2016 Cancelling your trip

Cancelling a trip is not always free-of-charge. Check the terms and conditions of your agreement, or of your insurance - if you are insured.

27/07/2016 Booking your trip

Enjoy your holiday with the proper preparation and a perfect booking.

11/08/2016 Europe at your service

Where do you find info about the European Union? ECC Belgium compiles the sources for you.

11/08/2016 Information for private individuals

Bent u als Europese consument op zoek naar advies en informatie over uw rechten? ECC wijst u de weg. Are you, as a European Consumer, looking for advice and information about your rights? ECC shows the way.

08/07/2021 Bankruptcy

You just placed an order? But what to do in case of bankruptcy? ECC Belgium helps you step by step.

26/07/2016 Submitting a complaint to the ECC

How can you submit a complaint to the ECC.

08/07/2021 Which court?

Which court is competent for your dispute with a trader? ECC Belgium provides a general overview.

11/08/2016 Enforcement of the judgment

The court has reached a decision about your European trade dispute? Find out how to move on.

11/08/2016 Class actions

Have you been treated unfairly, similar to other consumers? Opt for a class action for collective redress: stronger together.

11/08/2016 Alternative Dispute Resolution

Alternative Dispute Resolution is quicker and cheaper than going to court. Discover why.