Consumer news

04-07-18 Bankruptcy Athleteshop

On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.


15-03-17 15/03 is World Consumer Rights Day

At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.


07-02-17 Safer Internet Day

Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use on this Safer Internet Day.


31-08-16 Brochure: Renting a car in Europe

Want to rent a car? Booking, general terms and conditions, warranty, insurance, inspection of the vehicle, accidents and breakdowns: ECC highlights the correct reflexes in this brochure.


31-08-16 ODR platform: designed for all your online consumer disputes

If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.


30-08-16 Hoteling.com

Hoteling.com went bankrupt. Are you a victim? ECC Belgium explains what you can do to recover your money.


27-06-16 Pharmaxx

You think to order a free sample, but in reality you subscribe to a paid subscription. Read our tips.


19-01-16 Free download: 'ECC-Net: Travel' App

This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.