Consumer news

12-02-20 Coronavirus and your consumer rights in Europe

COVID-19 has destabilized our daily lives. Do you have questions about your consumer rights in Europe during these challenging times? We guide you to the answers.


29-07-20 Low emission zones in France

Do you intend to travel to France by car? France has implemented environmental zones which you may only access with an Air Quality Certificate. Find out how to get one.


18-05-20 Travel Cancellations due to COVID-19

The European Commission considers the voluntary travel voucher an attractive alternative to a reimbursement in money.


30-08-16 Hoteling.com

Hoteling.com went bankrupt. Are you a victim? ECC Belgium explains what you can do to recover your money.


23-01-19 ESTA for the USA

Are you due to travel to the USA? Be vigilant when you apply for an ESTA online. There are various copycat websites on the internet that pretend to be official sites and will charge you more.


25-04-19 Belgian LEZ: offenders are subject to severe fines

Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!


04-04-19 WOW Air declares bankruptcy

The Icelandic airline WOW Air has been declared bankrupt. All flights run by this airline have been cancelled. Are you affected by this? Find out what you are entitled to.


21-02-19 Flybmi is insolvent

The British airline flybmi has gone bankrupt. Have you booked any flights with flybmi? These are your rights.


15-03-17 15/03 is World Consumer Rights Day

At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.


31-08-16 ODR platform: designed for all your online consumer disputes

If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.