Consumer news


18-05-20 Travel Cancellations due to COVID-19

The European Commission considers the voluntary travel voucher an attractive alternative to a reimbursement in money.

30-03-20 Your legal guarantee and your right of withdrawal: do you know the difference?

Thanks to the legal guarantee and the right of withdrawal, consumers enjoy a strong position in disputes about purchases in Europe. But do know when you should rely on one over the other?

12-02-20 Coronavirus and your consumer rights in Europe

COVID-19 has destabilized our daily lives. Do you have questions about your consumer rights in Europe during these challenging times? We guide you to the answers.

24-09-19 Thomas Cook and Neckermann Belgium collapse

The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.

25-04-19 Belgian LEZ: offenders are subject to severe fines

Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!

04-04-19 WOW Air declares bankruptcy

The Icelandic airline WOW Air has been declared bankrupt. All flights run by this airline have been cancelled. Are you affected by this? Find out what you are entitled to.

21-02-19 Flybmi is insolvent

The British airline flybmi has gone bankrupt. Have you booked any flights with flybmi? These are your rights.

23-01-19 ESTA for the USA

Are you due to travel to the USA? Be vigilant when you apply for an ESTA online. There are various copycat websites on the internet that pretend to be official sites and will charge you more.

04-07-18 Bankruptcy Athleteshop

On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.