Consumer news

12-02-20 Coronavirus and your consumer rights in Europe

COVID-19 has destabilized our daily lives. Do you have questions about your consumer rights in Europe during these challenging times? We guide you to the answers.

24-09-19 Thomas Cook and Neckermann Belgium collapse

The Belgian Travel Guarantee Fund, GFG, has noted the financial insolvency of the Belgian branch of Thomas Cook / Neckermann. Are you affected? Find out what you can do.

25-04-19 Belgian LEZ: offenders are subject to severe fines

Entering an low emission zone without appropriate authorisation may result in a severe fine. The rule applies also to tourists driving an internationally registered car!

04-04-19 WOW Air declares bankruptcy

The Icelandic airline WOW Air has been declared bankrupt. All flights run by this airline have been cancelled. Are you affected by this? Find out what you are entitled to.

21-02-19 Flybmi is insolvent

The British airline flybmi has gone bankrupt. Have you booked any flights with flybmi? These are your rights.

23-01-19 ESTA for the USA

Are you due to travel to the USA? Be vigilant when you apply for an ESTA online. There are various copycat websites on the internet that pretend to be official sites and will charge you more.

04-07-18 Bankruptcy Athleteshop

On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.

20-06-17 Low emission zones in France

Do you intend to travel to France by car? France has implemented environmental zones which you may only access with an Air Quality Certificate. Find out how to get one.

15-03-17 15/03 is World Consumer Rights Day

At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.

07-02-17 Safer Internet Day

Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use on this Safer Internet Day.