23-01-19 ESTA for the USA
Are you due to travel to the USA? Be vigilant when you apply for an ESTA online. There are various copycat websites on the internet that pretend to be official sites and will charge you more.
04-07-18 Bankruptcy Athleteshop
On 2 July 2018 the court declared the bankruptcy of the Dutch webshop Athleteshop. Did you make a purchase but the order hasn’t been delivered? The ECC gives you advice on what to do.
15-03-17 15/03 is World Consumer Rights Day
At this special occasion, the ECC-Net launches its report on the impact of counterfeiting on online consumer rights in Europe and publishes 10 tips on how to avoid bying counterfeit on the Internet.
07-02-17 Safer Internet Day
Buying, downloading and networking on the internet: keep it safe thanks to the 5 commandments for safer internet use on this Safer Internet Day.
31-08-16 Brochure: Renting a car in Europe
Want to rent a car? Booking, general terms and conditions, warranty, insurance, inspection of the vehicle, accidents and breakdowns: ECC highlights the correct reflexes in this brochure.
31-08-16 ODR platform: designed for all your online consumer disputes
If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.
Hoteling.com went bankrupt. Are you a victim? ECC Belgium explains what you can do to recover your money.
19-01-16 Free download: 'ECC-Net: Travel' App
This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.