Consumer news

31-08-16 ODR platform: designed for all your online consumer disputes

If you've had a problem with an online purchase, you can use this platform to try to reach an amicable and out-of-court settlement.


31-08-16 Brochure: Renting a car in Europe

Want to rent a car? Booking, general terms and conditions, warranty, insurance, inspection of the vehicle, accidents and breakdowns: ECC highlights the correct reflexes in this brochure.


30-08-16 Hoteling.com

Hoteling.com went bankrupt. Are you a victim? ECC Belgium explains what you can do to recover your money.


19-01-16 Free download: 'ECC-Net: Travel' App

This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.