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17/02/2016 Recovering money following an error, theft or fraud
Your bank card got lost or stolen? Your account has been hacked? Check out how you can recover your money through charge back.
05/02/2016 Payments abroad
Are you travelling abroad? Payments can be made using your bank card, in cash or by using travellers cheques.
08/09/2016 Virtual payments
What if you would like to send money to someone who doesn’t have a bank account but does have online access?
07/09/2016 Off-premises purchases
Have you been approached on the street or on your doorstep? European legislation is designed to protect you from the ‘surprise element’ and any pressure exerted by sellers.
08/07/2021 Free download: 'ECC-Net: Travel' App
This App is designed to be a companion for when you travel. It can help overcome difficult situations and assist in exercising your consumer rights in 25 languages and 30 countries.
08/07/2021 Receiving a commercial quote
Are you overwhelmed by a purchase on the street or at home? What should you look for?
07/09/2016 Proof of purchase
The seller is, in certain cases, obliged to issue a receipt. Ask for it.
08/07/2021 Cancelling a purchase made in a shop
Once you have bought a product or service in-store, you have no right of withdrawal.Do you have any other options?
02/12/2015 Timeshare
Are you planning to buy a timeshare? Find out more about this kind of user agreement.
